+62 877-5470-5242

Terms & Conditions

Last updated: 23 October 2026

These Terms & Conditions are an agreement between you and PT BUTLER BALI KECANTIKAN ("we", "us"), which operates the beauty salon Heaven Aesthetic Lounge. They apply to all services we provide, to gift certificates, to payments made at the salon or online, and to the use of this website. By booking an appointment or making a payment, you accept these terms.

1. Seller details

All services on this website are sold and provided by one company, which is also the merchant that accepts your payment:

PT BUTLER BALI KECANTIKAN
Business ID (NIB): 0802230084952
Tax ID (NPWP): 0627517741906000
Business activity: KBLI 96112 — Beauty salon activities (Aktivitas Salon Kecantikan)
Registered and service address: Jl. Subak Sari, Banjar Tegal Gundul, Tibubeneng, Kec. Kuta Utara, Kabupaten Badung, Bali 80361, Indonesia
Email: butlerbalikecantikan@gmail.com
Phone / WhatsApp: +62 877-5470-5242
Opening hours: Monday–Sunday, 9:00–21:00 (WITA, UTC+8)

Card payments appear on your bank statement under the name PT BUTLER BALI KECANTIKAN or Heaven Aesthetic Lounge.

2. What we sell

  • Beauty services provided in person at our salon: manicure, pedicure, eyelash extension and lamination, brow shaping and tinting, waxing and sugaring, hair cutting, colouring, care and styling, and additional services.
  • Gift certificates for these services.

We do not sell physical goods online, subscriptions, memberships, financial or medical services. The full list of services with prices is on our Services & Prices page.

3. Who can use our services

Our services are for individuals aged 18 or older. Clients under 18 can receive services only with the consent and in the presence of a parent or legal guardian.

To book, we ask only for your name and phone number or messenger contact. We do not ask for passport or other identity documents. To protect you from fraud, before a refund we can check that you are the person who made the booking and the payment (for example, by the phone number used for booking and the last 4 digits of the card).

4. Prices

  • All prices are in Indonesian Rupiah (IDR) and include all applicable taxes and service charges.
  • There are no hidden fees, booking fees or card surcharges.
  • The final price can depend on hair length, nail condition or extra materials. The specialist tells you the final price before the service starts, and the service starts only after you agree.
  • If you pay with a card issued in another currency, your bank converts the amount and can charge its own conversion fee. We do not control this fee.

5. Payment

  • Payment methods: cash, bank cards (Visa, Mastercard and other cards accepted by our payment provider), QRIS and bank transfer.
  • Payment for a service is made after the service at the salon, unless a prepayment is required.
  • A prepayment can be required for long or expensive services (for example, hair colouring) and for gift certificates. We tell you the amount before you pay.
  • Online card payments are processed by our licensed payment provider on its secure page, with 3-D Secure where available. Card data is processed according to PCI DSS. We never see or store your full card number.
  • After each payment you receive a receipt at the salon or by email or WhatsApp.

6. Booking and service delivery

  • You can book through our online booking system, WhatsApp, Telegram, Instagram or by phone. A booking is confirmed when you receive a confirmation from us.
  • All services are delivered in person at the salon address above, on the date and time of your booking. We do not provide home visits or shipping.
  • Please arrive on time. If you are more than 15 minutes late, we can shorten the service or reschedule it.
  • Gift certificates are delivered as an electronic certificate by WhatsApp or email within 24 hours after payment, or as a printed certificate at the salon.
  • Cancellation, rescheduling and refunds are described in our Refund & Cancellation Policy.

7. Gift certificates

  • A gift certificate is valid for 6 months from the date of purchase, unless another period is shown on it.
  • It can be used for any service at the salon, in one or several visits, until the amount is used.
  • It cannot be exchanged for cash, except for the refund cases described in our Refund & Cancellation Policy.

8. Health and safety

  • Before the service, tell the specialist about allergies, skin conditions, pregnancy, medications or other health conditions that can affect the service.
  • We can refuse or stop a service if it can be unsafe for your health. In this case you pay only for the part of the service already provided, or nothing if the service has not started.
  • We use sterilised tools, disposable materials where required, and certified products.
  • Our services are cosmetic and are not medical treatment.

9. Client obligations

Please give correct contact and health information and treat our staff and other clients with respect. We can refuse a service to a client who is aggressive or under the influence of alcohol or drugs.

10. Quality guarantee and liability

  • We are responsible for the quality and safety of our services according to Indonesian consumer protection law (Law No. 8 of 1999).
  • If a service has a defect caused by us, we correct it free of charge or give a refund as described in our Refund & Cancellation Policy.
  • We are not responsible for results caused by incorrect health information from the client, or by not following the aftercare recommendations of our specialists.
  • Nothing in these terms limits our liability for harm to health caused by our fault, or any liability that cannot be limited by law.

11. Complaints

Send complaints to butlerbalikecantikan@gmail.com or WhatsApp +62 877-5470-5242. Include your name, date of visit, service and a description of the problem (photos if possible). We confirm receipt within 2 business days and give a final answer within 14 days.

12. Personal data

We process your personal data as described in our Privacy Policy.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia. We try to settle all disputes by negotiation. If this is not possible, you can contact the Consumer Dispute Settlement Agency (BPSK) or the competent court in Bali.

14. Changes

We may update these Terms & Conditions. The version that applies to your booking is the one published on this page on the date of your payment.